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7 Keys to Success in First 100 Days: Lessons from FDR

Posted on February 16, 2017 at 8:50 AM


President Franklin D. Roosevelt’s (FDR) accomplishments in his first 100 days set a bar against which every subsequent US president has been measured. It is an unfair bar in many ways, as the situation FDR inherited 84 years ago is much different than modern times. It’s also not clear FDR even intended 100 days to be a bar against which to measure his own administration. Wha...

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7 Event Management Lessons from the 2009 Presidential Inauguration

Posted on January 8, 2017 at 9:40 AM

On January 20, 2017, the city of Washington DC will host the most sacred ceremony in the US democracy - the peaceful transition of power from onepresident to another. The last transition in 2009 attracted an estimated 1.8 million spectators from around the country. At about 3x the population of the city of Washington DC, it was the largest crowd in DC history, and probably the largest in US history. Thr...

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Cutting Hospital Overtime by $3MM: A Consulting Case Study

Posted on October 20, 2016 at 11:25 AM


People often have a hard time understanding what I mean when I say I am a strategy consultant. The best way to describe the job can be by telling the story of one of my consulting projects.


My Hospital Client. One of the most rewarding engagements I’ve had as an independent management consultant w...

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8 Types of Leadership Your Team Needs from You

Posted on September 4, 2016 at 5:20 PM

We hear the phrase “think outside the box” a lot. If “the box” is something that is stifling creativity, it sounds like something to avoid. But when “the box” is a framework that smart leaders use to get better results from their teams, it is something to embrace.

 

In our new book Lead Ins...

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'Today', 'Tomorrow' and 'Twenty-Years' - 3 Goals Every Operating Plan Should Have

Posted on August 24, 2016 at 5:30 PM


Twenty-one years ago, student government at the University of Pennsylvania gave me my first formal leadership opportunity as head of the grad student government executive board. For our one-year term, we set three goals that represented one urgent need (the ‘Today Goal’;), one juicy opportunity (the ‘Tomorrow Goal’;), and one impossible dream (the ‘Twenty-Year Goal.’;)...

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What if CIOs Managed Clients Like Restaurant Owners Do?

Posted on November 6, 2015 at 9:40 AM

CIOs are typically faced with demands from internal clients that far outstrip their information technology (IT) team's capacity to deliver. Successful CIOs manage their clients as effectively as they manage their own teams. What would IT look like if CIOs implemented these 10 client management practices successful restaurants use to manage their customers?

  1. Reservations - ...
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5 Ways to "Crisis-Proof" Your Team

Posted on March 14, 2015 at 9:35 AM


If you lead a team for long enough, you will likely face a crisis at some point. Internal things that you rely on every day will break some day. External forces that you plan for can go haywire. Whatever form a crisis takes, leading your team successfully out of the crisis gives you a chance to demonstrate your leadership and quick thinking skills. If you lead your team successfull...

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Operational Excellence in 8 Steps: The CapStat Performance Management Program

Posted on December 15, 2014 at 11:00 PM

One of the favorite jobs I have had was running the CapStat performance management program for Mayor Fenty of the District of Columbia. CapStat was the performance management program Mayor Fenty launched to assess the quality of services delivered by the $10 billion local District of Columbia government. CapStat was inspired by other “Stat” systems that had proven successful in local governments,...

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Improve your Meetings in Four Steps with Data: The Meeting Process Score (MPS)

Posted on November 15, 2014 at 10:50 AM


Done well, staff meetings, board meetings and other recurring get-togethers can be an essential part of great management. Done poorly, they can be costly, counter-productive and morale crushing. One key to help ensu...

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Five Management Lessons from Istanbul Airport

Posted on October 15, 2014 at 11:35 AM


Istanbul is a major crossroads of the world. Maybe THE crossroads of the world. East meets West. Asia meets Europe. Istanbul’s main international airport (IST) lives up to that reputation as well. I recently traveled to Istanbul and was impressed by many things I saw in the modern and clean airport. First, I was impressed at how eclectic a mix of customers and vendors it serves. Men passing by in ...

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