The US Consumer Financial Protection Bureau (CFPB) just reached a historically large $3.7 billion settlement agreement with Wells Fargo Bank to pay consumers for harm caused by its ”widespread mismanagement of auto loans, mortgages, and deposit accounts.” According to the CFPB, the company ”repeatedly misapplied loan payments, wrongfully foreclosed on homes and illegally reposses...

Today marked the tenth anniversary of President Obama signing the Wall Street Reform and Consumer Protection Act, more commonly known as the Dodd-Frank Act in honor of its two authors, Senator Christopher Dodd and Representative Barney Frank. To mark the day, the Better Markets nonprofit advocacy group sponsored a virtual conference in partnership with ...

According to the Global Private Equity (PE) Report 2020 by Bain & Company, uninvested PE funds - "dry powder" - hit a record high of $2.5 trillion in December 2019. More than half of it sits in North America. What will happen with PE firms, and their massive reserves, during the coming recession in the United States? Here are five predictions based on my reading of the latest Bain...

4Ps. 5 Forces. 3 C's. Marketing professionals learn many frameworks in business school and beyond. One framework is missing, however - how to avoid alienating customers through marketing practices that can go wrong. As more companies move to subscription-based models, the lessons from poor customer experience in industries like financial services, cable...